Ich besitze keine Kreditkarte, gibt es andere Bezahlungsmöglichkeiten?

Besides paying by credit card, you can also pay in our online shop by IMMEDIATE payment, TWINT and PayPal. Within Switzerland you can also pay by invoice. 

I cannot find an invoice in my parcel, where can I transfer the invoice amount?

The invoices are always sent at the beginning of the next month after your order from our partner PowerPay. We ask you not to transfer the amount to our LYN account on your own initiative, as this can lead to confusion and you will receive reminders by mistake. If you have any questions regarding your invoice, please feel free to contact info@powerpay.ch.

My package has not arrived yet. Where can I find a tracking number?

Please note that shipping to Switzerland can take 4-7 working days and to Germany 5-12 working days. We try to make sure that you can hold your package in your hands as soon as possible, but sometimes there are small delays. If you had to wait more than 12 working days for your package, please contact us by mail at versand@loveyourneighbour.ch.

I don't like the ordered product, can I exchange it?

Ab dem Tag, an dem deine Ware unser Haus verlässt, gilt unsere Garantiefrist von 14 Tagen (Ausnahme: Masken, Silberringe, Gutscheine, Desinfektionsmittel, Weinflaschen). Du hast also innerhalb von 14 Tagen Zeit, die Ware, die dir nicht passt oder nicht gefällt, umzutauschen bzw. zurück zu geben. Die Kosten für die Rücksendung übernimmt der Kunde selbst. Du darfst die Produkte allerdings auch gerne in deinem Umfeld verschenken und jemand anderem eine Freude machen. Artikel aus Promo/Sale-Aktionen sind von der Rückgabe ausgeschlossen.

I have received the wrong size / an article is missing / an article is double, what can I do?

We are very sorry that not everything went well with your order. We are proud of the fact that every single package is packed by hand and not by machine. However, this can lead to mistakes. If this is the case for you, you are welcome to contact us by mail at versand@loveyourneighbour.ch. Thank you for your understanding.

My voucher code does not work, what can I do?

Please check the date of issue of your voucher first. Our vouchers are all valid for one year. If your voucher hasn't expired and still doesn't work, please feel free to contact us by email at versand@loveyourneighbour.ch. This also applies if you would like to redeem several vouchers in one order.

Wo werden eure Produkte hergestellt?

Love Your Neighbour produziert mit verschiedenen Partnern weltweit. Dabei ist uns besonders wichtig, dass die Produktion unter fairen Bedingungen abläuft. Deshalb kennt das Gründerehepaar David und Elena Togni alle Produzenten persönlich und weiss über die Arbeitsbedingungen vor Ort Bescheid. Die Namen unserer Lieferanten können wir leider nicht öffentlich bekanntgeben, da dies ein Geschäftsgeheimnis ist. Vielen Dank für euer Verständnis! Mehr über die Produktion erfährst du hier!